Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the Fly Lombok website (the "Service") and booking any flight experiences ("Flights", "Experiences") operated by Fly Lombok ("us", "we", or "our").
Your access to and use of the Service and participation in our Flights is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service or book Flights.
By accessing or using the Service or booking a Flight, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service or book a Flight.
1. Bookings and Payments
All bookings are subject to availability. Confirmation of your booking will be provided via email upon successful completion of the booking process and receipt of any required payment or deposit.
Prices for flight experiences are listed on our website and are subject to change without notice. The price confirmed at the time of booking is the final price you will pay, subject to any agreed-upon extras or modifications.
Full payment or a deposit may be required at the time of booking. Details will be provided during the booking process. Any outstanding balance must be paid before the commencement of the flight experience, unless otherwise agreed.
2. Cancellations and Refunds
2.1. Cancellation by You
If you need to cancel your booking, please notify us as soon as possible. Cancellation fees may apply, and are dependent on how far in advance you cancel:
- More than 14 days before the flight: Full refund or option to reschedule (subject to availability).
- 7-14 days before the flight: 50% refund or option to reschedule (subject to availability, may incur a fee).
- Less than 7 days before the flight: No refund. Rescheduling may be possible at our discretion and may incur a fee.
- No-shows will not be refunded.
We recommend considering travel insurance to cover unforeseen circumstances that may lead to cancellation.
2.2. Cancellation by Fly Lombok
Fly Lombok reserves the right to cancel or postpone flights due to weather conditions, aircraft serviceability, operational requirements, safety concerns, or other unforeseen circumstances. Safety is our primary concern.
In the event of a cancellation by Fly Lombok, we will offer you the choice of:
- A full refund for the amount paid for the flight experience, or
- Rescheduling your flight for a future date at no additional charge (subject to availability).
Fly Lombok is not responsible for any other costs incurred by you as a result of such cancellations (e.g., travel, accommodation).
3. Passenger Requirements
3.1. Age
Minimum age for participation is typically 12 years old, but may vary for specific flights. Participants under 18 years of age must have consent from a parent or legal guardian, who may also be required to be present.
3.2. Health and Fitness
Participants must be in good health and free from any medical conditions that could be aggravated by the flight or that could pose a risk to themselves or others. If you have any doubts (e.g., heart conditions, back problems, pregnancy, recent surgery), please consult your doctor before booking and inform us prior to your flight.
You must be able to understand and follow safety instructions given by our staff and pilot.
3.3. Weight Limit
A strict maximum passenger weight limit of 120 kg (fully clothed) applies for safety and aircraft operational reasons. Passengers will be weighed prior to the flight. If a passenger exceeds this limit, they may not be permitted to fly, and no refund will be issued. Please ensure you meet this requirement before booking.
4. Safety and Conduct
The pilot in command has final authority on all matters relating to the safe operation of the aircraft and the conduct of the flight. All passengers must comply with the instructions of the pilot and ground crew at all times.
Fly Lombok reserves the right to refuse participation to any person if, in the opinion of our staff or pilot, they are under the influence of alcohol or drugs, behave in an unsafe or disruptive manner, or if their participation poses a risk to the safety or enjoyment of others or the aircraft.
Smoking is strictly prohibited in and around the aircraft and our facilities.
Certain items may be prohibited on board. Please check with us if you are unsure about carrying specific items.
5. Liability
Participation in ultralight flight experiences involves inherent risks, including the risk of personal injury or property damage. By booking and participating in a flight, you acknowledge and accept these risks.
Fly Lombok will take all reasonable measures to ensure your safety. However, to the extent permitted by law, Fly Lombok will not be liable for any loss, damage, injury, or death that does not result directly from our negligence.
We recommend that participants have appropriate personal accident and travel insurance.
6. Changes to Service
Flight durations, routes, and inclusions are approximate and may be subject to change due to weather, air traffic control, or other operational factors. We will endeavor to provide the experience as described but reserve the right to make necessary alterations.
7. Data Privacy
We are committed to protecting your privacy. Personal information collected during the booking process will be used for the purpose of fulfilling your booking and communicating with you about our services. Please refer to our Privacy Policy for more details (Note: Privacy Policy page to be created).
8. Governing Law
These Terms shall be governed and construed in accordance with the laws of Indonesia, without regard to its conflict of law provisions.
9. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service or book Flights after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service and refrain from booking Flights.
10. Contact Us
If you have any questions about these Terms, please contact us.